Returns Policy

At, we aim to provide you with all the tools you need to professionally carry out your job in the real estate industry.

We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as straight forward as possible.  As with any shopping experience, you can return or exchange products, or have them repaired, in accordance with our terms below.

What can be returned?

We are pleased to offer you a refund or exchange on any item that you purchase through our shop, provided that:

  • You return the item within 14 days of purchase;
  • You produce a satisfactory proof of purchase (being your tax invoice);
  • The item is in re-saleable condition and is unused.

Unless Australian Consumer Law applies, please note change of mind returns are not available for the following purchases:

  • Special orders;
  • Custom print and copy products;
  • Any forms or contracts.

If you believe you have purchased a faulty product, we may have the faulty product assessed by a third-party repair agent to determine the nature and cause of the fault.  We reserve the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.

When do items need to be returned by?

Items need to be returned within 14 days from the date of purchase.

Where and how do customers return items?

Items can be returned by the following method:

  • By post to The Real Estate Institute of Queensland, PO Box 3447, Tingalpa DC, Queensland 4173.

Customers are responsible to pay the postage costs for returning items.

How will customer be credited for returns?

Refunds can only be paid in the same tender as the original purchase.  Where a credit card attached to an original purchase cannot be produced, the refund will be processed to a Gift Card/Voucher.

Postage costs are non-refundable.


We take the privacy of customer data seriously.  Personal information collected from you at the time of the return will only be used for the purpose of verifying and processing the return.  Information on how we collect, use and store personal information can be found here in our Privacy Policy.